Return and Refund Policy for Ash Couture
At Ash Couture, we strive to ensure your satisfaction with our products. If you are not entirely pleased with your purchase, we're here to help. Please review our Return and Refund Policy below:
1. Returns:
- You have 5 days from the date of receiving the item's to return item's.
- To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
- Please include the original receipt or proof of purchase with your return.
2. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7- 10 business days.
3. Exchanges:
- If you wish to exchange an item for a different size or color, please contact us to arrange the exchange.
- Exchanges are subject to availability, and any price differences will be handled accordingly.
4. Shipping:
- You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable.
5. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
6. Contact Us:
- If you have any questions or concerns regarding the return and refund process, please contact us at support@ashcouture.net
7. Changes to the Policy:
- We reserve the right to update our Return and Refund Policy. Any changes will be effective immediately and will be communicated on our website.
By making a purchase with Ash Couture, you agree to abide by the terms outlined in this Return and Refund Policy. Thank you for choosing Ash Couture.